UX Playbook

Facilitation manifesto

These 7 guiding principles will help you as facilitator to ensure a successful creative session.

  1. Guide, don't decide
  2. Encourage
  3. Be clear and transparent
  4. Be resourceful
  5. Be confident
  6. Inspire
  7. Eyes on the prize

Manifesto

Download Facilitation Manifesto (pdf)

1. Guide, don't decide

You're the navigator on a ship, somebody else should be the captain.

2. Encourage

Allow participants to speak or to express themselves by giving equal opportunities.

3. Be clear and transparent

Don’t leave too much space for interpretation in the strictness of time and responsibility.

4. Be resourceful

Be well prepared but also ready to change course depending on factors you have no control over.

5. Be confident

You are the one that people want guidance from. Step in the role and bring a leadership mentality even if it doesn’t come naturally to you.

6. Inspire

Bring the outcome of your team to the next level in process and content.

7. Eyes on the prize

Everything is in service of the goal. Be sure to get your team, where they want to be in the end.